This Privacy Policy (“Privacy Policy”) describes how JoinLongLive, LLC. (“JoinLongLive,” “we,” “us,” or “our”) collects, uses, stores, and shares your information when you use our services (“Services”), including our website, telehealth platform, mobile applications, communications, and related products and services.
Contact Information
JoinLongLive, LLC
52 Spirits Knob
Morganton, GA 30560
Email: admin@joinlonglive.com
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Summary of Key Points
- We collect personal information you provide directly to us, including health-related information necessary to provide telehealth services.
- We use your information to provide services, process orders, communicate with you, improve our platform, comply with legal obligations, and protect our business.
- We may share information with healthcare providers, pharmacies, payment processors, and service providers necessary to operate our business.
- We implement security safeguards to protect your information, but no system is completely secure.
- Depending on your state of residence, you may have privacy rights regarding your personal information.
What Information Do We Collect?
Personal Information You Provide
We may collect personal information you voluntarily provide when you:
- Register for an account
- Complete medical intake forms
- Participate in telehealth consultations
- Purchase products or services
- Contact customer support
- Subscribe to communications or marketing
This information may include:
- Name
- Date of birth
- Email address
- Phone number
- Mailing address
- Payment information
- Medical history
- Prescription information
- Health and wellness information
- Government-issued identification where required
- Communication preferences
Health Information
As a telehealth company, we may collect health-related information necessary to evaluate eligibility for treatment and provide medical services, including information related to erectile dysfunction (“ED”) treatment and prescribed medications.
Protected health information (“PHI”) may also be governed by applicable healthcare privacy laws and provider Notice of Privacy Practices.
Payment Information
Payment information may be processed by third-party payment processors such as Stripe. We do not store complete payment card information on our servers.
Automatically Collected Information
When you use our Services, we may automatically collect:
- IP address
- Browser type
- Device identifiers
- Operating system
- Usage data
- Cookies and analytics information
- Location information derived from IP address
SMS and Electronic Communications Consent
By providing your mobile phone number and using the Services, you consent to receive recurring SMS and electronic communications from JoinLongLive and its service providers.
Communications may include:
- Appointment reminders
- Prescription updates
- Refill reminders
- Shipment tracking
- Customer support communications
- Account alerts
- Promotional messages where permitted by law
Communications may be facilitated through third-party providers including Ola Digital Health.
Message frequency may vary.
Message and data rates may apply.
Consent is not a condition of purchase.
You may opt out of marketing messages by replying STOP where applicable.
You acknowledge that electronic communications may not always be fully secure.
HIPAA and Protected Health Information
JoinLongLive, LLC operates in connection with licensed healthcare providers and may collect, use, and disclose protected health information (“PHI”) in accordance with applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), where applicable.
Healthcare providers delivering services through the platform are responsible for maintaining compliance with HIPAA and applicable medical privacy laws. Where JoinLongLive, LLC functions as a service provider to healthcare providers, we implement safeguards designed to protect PHI and may enter into Business Associate Agreements (BAAs) where required.
We use and disclose health information only as necessary to provide telehealth services, coordinate care, fulfill prescriptions, process payments, and comply with legal obligations.
Patients may also receive a Notice of Privacy Practices from their treating healthcare provider, which describes how their health information may be used and disclosed.
States We Do Not Currently Service
JoinLongLive, LLC does not currently provide services to residents of the following states:
- Alaska
- Massachusetts
- Mississippi
- New Jersey
- Rhode Island
- Vermont
If your shipping or billing address is in one of these states, we are unable to process your order or deliver medical services. This list may be updated from time to time; refer to our Terms of Service for the most current version.
How Do We Use Your Information?
We may use your information to:
- Provide telehealth services and treatment
- Facilitate consultations with licensed healthcare providers
- Process prescriptions and coordinate with pharmacies
- Process payments and fulfill orders
- Manage user accounts
- Respond to inquiries and customer support requests
- Send appointment reminders and service communications
- Improve our Services and user experience
- Prevent fraud and maintain platform security
- Comply with legal and regulatory obligations
- Send promotional or marketing communications where permitted by law
We may also use de-identified or aggregated information for analytics, operational improvements, and research purposes.
When and With Whom Do We Share Your Information?
We may share your information with:
Healthcare Providers and Pharmacies
To facilitate telehealth consultations, prescriptions, and treatment fulfillment.
Service Providers
Third-party vendors that assist with:
- Payment processing
- Website hosting
- Customer support
- Data analytics
- Communication services
- Technology infrastructure
These providers are contractually required to protect your information.
Where service providers have access to protected health information, they are contractually required to implement appropriate safeguards and comply with applicable privacy and security laws.
Legal and Regulatory Compliance
We may disclose information when required by law, subpoena, court order, or regulatory request.
Business Transfers
If JoinLongLive, LLC undergoes a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
We do not sell personal information.
Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to:
- Operate and improve our Services
- Remember user preferences
- Analyze website traffic
- Measure marketing effectiveness
You may adjust your browser settings to refuse cookies, though some functionality may be limited.
How Long Do We Keep Your Information?
We retain information for as long as necessary to:
- Provide Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Medical and prescription-related records may be retained for periods required by healthcare regulations.
How Do We Keep Your Information Safe?
We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse.
These safeguards include, but are not limited to, encryption of data in transit and at rest, role-based access controls, secure authentication measures, and monitoring of system access.
We maintain administrative, technical, and physical safeguards consistent with industry standards and applicable legal requirements.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Do We Collect Information From Minors?
Our Services are intended only for individuals who are at least 18 years old. We do not knowingly collect information from individuals under 18.
Your Privacy Rights
Depending on applicable law, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of certain information
- Opt out of marketing communications
- Request information regarding data sharing practices
To exercise your rights, contact us at admin@joinlonglive.com.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (“CCPA”) and related laws, including the right to:
- Know what personal information we collect
- Request deletion of personal information
- Correct inaccurate information
- Opt out of certain data-sharing practices
We do not sell personal information for monetary consideration.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted with a revised effective date.
How to Contact Us
If you have any questions about this Privacy Policy, please contact:
JoinLongLive, LLC
52 Spirits Knob
Morganton, GA 30560
Email: admin@joinlonglive.com